Damaged or wrong items
If a bag arrives damaged, leaking, or is not what the order says, Warka replaces it. Photographs of the bag and the packaging speed this up considerably.
If you do not like the coffee
Taste is subjective, and a coffee that reads beautifully on a card can still miss for a particular palate. Warka intends to make this right with a replacement from a different taste pathway rather than arguing about it.
Why opened coffee is not resold
Food safety rules mean opened coffee cannot be returned to inventory. Any resolution is handled as a replacement or credit, and the original bag stays with you.
Subscriptions
Coffee Circle members can skip, pause, or change coffees before a shipment is roasted. Once a shipment is roasted it cannot be pulled back, which is the tradeoff of roasting to order.